What you need to know about Urban Rest
Urban Rest is revolutionizing how travelers live. We offer cutting-edge lodging options created to fit your lifestyle by utilizing technology to provide a smooth experience. In interesting places, we design stunning rooms that inspire. short-term rentals and hotels coexist here. where corporate housing meets serviced apartments. where neither your personal well-being nor the well-being of the earth must be compromised. more than just a hotel.
We have always cherished travel. But we don't always adore the accommodations we book when we travel. The narrative started in 2017 when we became aware of how challenging it was to book accommodations when traveling to work. Small rooms in big hotels that didn't feel personalized, lifeless serviced flats with obsolete furniture, or unreliable hosts were the only possibilities. We sought to provide a vacation choice that would nourish the soul as opposed to putting up with bad experiences. Urban Rest changed the game. In just a few years, what began with a small number of properties has multiplied into the hundreds, and we are still expanding swiftly worldwide.
Visit the website at www.stayurbanrest.com.
Callers should dial +61 2 7202 2327.
Industry: Food and Accommodation Services
Sydney, New South Wales, serves as the headquarters
Established in 2016
Specialties in the company
Real estate, lodging, business travel, corporate housing, apartments, relocation, serviced apartments, extended stays, global mobility, mobility, travel, hospitality, Australia, Sydney, hotels, London, Dublin, Singapore, Melbourne, Adelaide, Canberra, and Brisbane
About this Job
In the serviced apartment and corporate housing industries, Urban Rest is one of Australia's newest hospitality start-ups. It has properties in Sydney, Melbourne, Adelaide, Brisbane, and Canberra. Urban Rest has quickly expanded, and in addition to Singapore, Dublin, and London, it now also has some extremely fascinating cities on the horizon.
We are a technologically advanced company that is disrupting a stale market with special attention to the sustainability and well-being of travelers. Over the past five years since our launch, we have seen rapid growth, enduring client loyalty, and success. Currently, we are scaling the business internationally, providing the opportunity to join a developing company at a critical juncture in its development.
What role you will be playing
The Guest Relations Team Lead will collaborate closely with the Guest Relations Manager in order to oversee a group of six Guest Relations Consultants who are spread out across Australia and the UK and who interact with our guests during all phases of the customer journey via phone calls, emails, and live chat. Your strong coaching and communication skills will stand out in this role as the initial point of contact for our guests and an internal point of escalation for our worldwide staff of Guest Relation Consultants by providing superior service from inquiry through check-out.
Although this position is largely based in our Sydney office, we do provide a flexible hybrid work environment that allows for some of the work to be done remotely after thorough training. The ideal applicant will have prior experience working directly with customers, be a customer service rock star in a related field, and have a passion for consistently providing guests with a unique, personalized experience. A few qualities will help you succeed in this position, including enthusiasm and a positive outlook, a love of startups and the ability to think quickly on your feet, a sincere commitment to providing excellent customer service, and the capacity to make decisions on your own regarding guest requests and problems when the Guest Relations Manager is not present.
The Responsibilities you will undertake
- Leading and coaching a diverse team of guest relations consultants to provide a superior experience that astounds and pleases our visitors
- Serving as a point of contact for visitors by phone, live chat, and email during check-in and throughout their stay while assisting the team
- Monitoring team performance, ensuring the consistency of calls and messages, and giving your team timely feedback
- Helping the guest relations manager make sure that everyone exceeds their KPIs, both collectively and individually
- Putting into practice our basic principles of development, curiosity, authenticity, responsibility, and balance wherever possible.
- Putting in place guest-centric ways for gathering feedback and making them visible across the organization for prompt action
- Coordinating with the operations and housekeeping teams on any internal problems or requests while constantly updating the visitor
- Other parts of the guest experience (operations, housekeeping, and guest relations), as necessary
What must qualify you?
- Proven job history in a position interacting with customers
- A dynamic, passionate leader who embodies our key principles of growth, curiosity, authenticity, responsibility, and balance
- Highly proficient with computers and driven to use cutting-edge technology
- Someone who is open to change and willing to challenge the status quo in order to benefit their team and the organization
- Excellent communication skills both in writing and speaking
- Proactive mindset and the capacity to function with little direction
- The readiness to occasionally work ad-hoc shift patterns in different places in accordance with business objectives as we scale quickly
- Prior knowledge of the Google Suite
- English proficiency is required
Benefits the company has in stock for you
- Superannuation is included in the salary range of $70, 000 to $80, 000.
- Friday, Saturday, Sunday, and Monday are set days in a four-day, 38-hour workweek.
- Once initial onboarding is complete, a hybrid work environment with two days in the office and two days at home will be used.
- Up to ten days per year of reduced lodging at Urban Rest properties
- A wonderful environment for collaboration, friendliness, and fun at work
- Gain a comprehensive grasp of managing and expanding a business by learning from disciplines across the entire organization, including finance, sales, and marketing.
- Personal development strategy for advancement as the firm expands
- Mobile phone and work laptop
- In addition to regular leave, you get two days a year for volunteering and two days for mental health.
- A brand-new workplace in Surry Hills that welcome dogs is only five minutes from Central Station
How to apply for this job
Please submit your application with a cover letter outlining how you meet the requirements and your interest in the position, along with an updated résumé listing your relevant education and experience.
We anticipate hearing from you!
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