Position: Office Assistant
Reports to: CEO
Location: Accra
Company Profile
EKG Transport and Logistics Car Rentals is a leading car rental company that specializes in providing a wide range of vehicles to meet the transportation needs of individuals and businesses alike. With a commitment to exceptional service and a diverse a fleet of vehicles, EKG aims to deliver a seamless and convenient rental experience to its customers.
Job Overview:
We are seeking a friendly, organized, and proactive office assistant to join our company. The office assistant is responsible for ensuring smooth daily operations and providing administrative support within the company. The main responsibility will be the handling of a range of tasks that contribute to the efficient functioning of the office and overall customer experience.
Part-Time Customer Service Advisor at Liberty Group in Liverpool, England, United Kingdom
Responsibilities
• Customer Service: Interacting with customers, both in-person and over the phone as well as via email, providing exceptional customer service by assisting with inquiries, and reservations, and providing information about rental policies, rates, and available vehicles.
• Administrative Support: Assisting with general administrative tasks such as filing, data entry, photocopying, scanning, and organizing documents. This also includes managing correspondence, scheduling appointments, and maintaining the vehicle and office supplies inventory.
• Reservation Management: Coordinating and managing the rental reservation process, ensuring accurate and up-to-date records of bookings, vehicle availability, and customer details.
• Rental Agreement Processing: Assisting customers with completing rental agreements, verifying driver's licenses (and/or
any other valid id card), insurance coverage, and collecting required payments or deposits. Ensuring compliance with company policies and procedures.
• Vehicle Fleet Management: Collaborating with the operations team to maintain accurate records of the rental fleet, including vehicle maintenance schedules, and inspections, and coordinating vehicle repairs or servicing as necessary.
• Social Media Management: Effectively managing the company’s social media presence, including creating and scheduling posts, responding to customer inquiries and complaints, and monitoring online reviews.
• Cleanliness: Ensuring a clean and organized office environment.
• Financial Transactions: Handling financial transactions such as cash handling and reconciling rental fees and deposits. Adhering to financial policies and maintaining accurate accounting records.
• Collaboration: Collaborating with other departments, including the rental agents, operations team, and management, to ensure effective communication and coordination of tasks and information.
• Perform other duties as assigned by management.
Senior Front Desk Coordinator/Receptionist at La Fosse in London, England, United Kingdom
Qualification and Requirements
• Higher National Diploma (HND) or Bachelor’s Degree.
• Strong communication and interpersonal skills, with the ability to provide excellent customer service and build rapport with customers and colleagues.
• Excellent organizational skills and attention to detail to handle administrative tasks accurately and efficiently.
• Strong knowledge of MS Office with a focus on MS Excel and Word, and social media management, as well as comfortable in using other various computer software and social media platforms.
• Extensive experience in vehicle rental, travel, and tour industry highly recommended.
• Ability to monitor and organize fleet daily.
• Applicants must be able to work weekdays and Saturdays.
• Experience in sales, customer service, and social media management is a plus.
• Basic understanding of financial transactions and the ability to handle cash and process payments accurately.
How To Apply:
Interested and suitable applicants are to forward their detailed Curriculum Vitae (CV) to ekgtransportandlogistics@gmail.com
Deadline: 25th May, 2023
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