Full Time Jobs  At Vodafone Ghana || Apply Here

Vodafone telecommunication network company in Ghana is currently recruiting, read more below and apply.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Position: Collections Analyst - Corporate (Contract)

Role Purpose

Responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.

Key Accountabilities And Decision Ownership

• Ensure compliance to dunning policies to curtail churn
• increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days
• Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets
• Ensure that on a monthly basis, all customers in your base receive their bills and are set up on e-billing
• Meet retention target through customer issue resolution
• Ensure 100% of dispute resolution before next billing cycle from the month raised
• Adjustment & Reconciliation to be completed before the next bill cycle from the month raised
• Work with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed
• Ensure dunning process is strictly followed and defaulters disconnected on all synced platforms
• Ensure accurate reporting of your collections
• Prompt logging of Payments made by customers
  
  

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Core Competencies, Knowledge And Experience

• Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections target
• Prepare personal collections forecast weekly based on allocated accounts for reporting
• Comply with all companies rules and policies
• Perform other requests made by line manager,
• Report all collections related issues to line manager and recommend improvements
• Visit customers for the purposes of mediation, negotiation and debt collection Liaise with Sector Account Managers to ensure all customer grievances relating to collections are resolved or escalated where necessary
  
  

Technical And Professional Qualifications

• Must have a bachelor’s degree minimum
• Knowledge in Accounting
• Public accounting or Private industry experience
• Prior revenue recognition experience is required
• Minimum of 2-4 years’ experience is required
• Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company
• Must have understanding of financial statements and financial systems
• Ability to create accurate reports to meet internal reporting and analysis requirements
  
  

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Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

HOW TO APPLY FOR THIS JOB

All interested applicants who wish to apply for this job should kindly click HERE

2). SME Account Manager

Role Purpose:

The job holder will be responsible to attract Small and Medium Enterprise Customers by delivering high-standards account management and unmatched customer experience.

Key Accountabilities And Decision Ownership

• Contact and visit prospective customers to determine needs
• Creates and performs presentations to match company’s products /services with identified needs
• Develop a clear view on potential customer opportunities and competition in the area
• Deliver high standards of general account management for new and existing business accounts on customer sites
• Confidently communicate the benefits of Vodafone products and services in customer sites
• Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs
• Monitor results and provide relevant feedback to the respective Sales SPV
• Ensure customers are served on time in line with BAU with internal and external stakeholders
• Report to SME Regional Sales Manager- Eastern Volta on activities of sales on a weekly, monthly and quarterly basis to offer a clear direction for the SME and SOHO in the mobile, FBB, Fixed Voice and Data space
  
  

Core Competencies, Knowledge And Experience

• Understanding of technical/IT business solutions
• Enthusiastic and passionate, with a strong customer orientation
• Interest to learn about the latest business services and products
• Team-player
• Proven experience gained within a business sales channel (must have minimum 2 years B2B sales experience)
• Confidence to enter client sites and present Vodafone services
  
  

Technical and Professional Qualification

• University degree
• Fluent knowledge of English language (oral & written)
• Computer literate
• Excellent communication skills, oral and written
• Driving licence
  
  

To apply for this position at Vodafone click HERE